Frequently Asked Questions

Having heard of imitation contact lenses available on the internet, I am wary of imitations. Am I taking any chance when buying such low-cost lenses?

Answer: Central-optics.com only sells original lenses! Our prices are low but we make no concessions to the quality of products. Central-optics.com gives you this essential guarantee for your health.

Is ordering on central-optics.com reliable?

Answer: Yes! Contact lenses are stamped with an EU (European Union) label and it’s possible to buy them from any country within the EU. Central Optics Gmbh is a German company which delivers contact lenses all over the EU. On central-optics.com you are sure to buy original products only.

I’m a bit sceptical about giving my credit card number on the internet. What about central-optics.com web site?

Answer: You are right to be careful about security of payments. On central-optics.com we have set down the most recent techniques to make the payments secure, in accordance with bank organisms. You’ll find below an explanation of how they work. Of course no transaction is ever 100% risk-free but, as any e-commerce professional and serious site, we do our best to guarantee your payments are secured on central-optics.com.

Will I have my money back from my private health insurance as usual?

Answer: Yes. Central-optics.com encloses an invoice with your products. This invoice is the written proof of your purchase to address to your health insurance.

This is the first time I buy some contact lenses. Is it wise to order on internet, on central-optics for instance?

Answer: No, it’s not. Contact lenses are medical systems that need to be adapted to your eyesight. Some tests/adjustments are often needed when you wear contact lenses for the first time or when you change your contact lens model. Only when you have found the very model that fits you perfectly, will you be able to renew this model through central-optics.com.

Central-optics.com doesn’t offer the contact lenses I need, what can I do?

Answer: Just email our customer support team, giving your references. We can generally obtain most lenses within a few days.